This term is part of our Unit 5: Dealing With Difficult Customers vocabulary list. Please note that pronunciations can vary slightly even in the same dialect.
USA
UK
USA
UK
to rephrase everything that has been said in a shorter way, usually to clarify intent or meaning
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UK
"Summarizing the customer's complaint helped me see how I could solve it for them and it also helped to put the customer's mind at ease."