This term is part of our Unit 14: Difficult Office Situations vocabulary list. Please note that pronunciations can vary slightly even in the same dialect.
USA
UK
USA
UK
being very good at one's job, with high standards, acting in a way not led by emotion but by rational
USA
UK
"When the clients she was negotiating with lost their temper and started shouting, Sarah remained professional and managed to de-escalate the situation through mediation."